Policies
Thank you for choosing Tenncom! We strive to provide a seamless shopping experience for our valued customers. The following store policies pertain to the hard goods sales at TennCom.
Shipping
Rates
Orders of $85 or more qualify for free standard shipping.
All orders below $85 will incur a flat shipping fee of $22 in accordance to ongoing shipping rates within Canada.
Order Processing Time
Orders are typically processed and dispatched within 1-3 days after payment confirmation.
Shipping Methods
We offer standard shipping through Canada Post with an estimated delivery time of 3-7 business days.
Expedited shipping options are available at an additional cost, please contact us if you are looking to expedite an order.
International Shipping
Currently, we only ship within Canada.
For US and international orders, please visit our friends at Grapplesnake USA.
Returns
Final Sale
All strings, sets and reels are final sale. If you believe you recieved a defective product, please Contact Us within 7 days of receiving the order.
Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect item, please contact us for assistance within 7 days of receiving the order.
Address Accuracy
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing the order.
Contact Information
If you have any questions or concerns regarding your order, please reach Contact Us.
Thank you for choosing and supporting your Tennis Community!
We appreciate your business.