Shipping and Return Policies for the TennCom Store
Thank you for choosing TennCom! We strive to provide a seamless shopping experience for our valued customers. The following store policies pertain to the hard goods sales at TennCom.
Shipping
ShipRates and Methods
Orders of $85 or more qualify for free standard shipping. This usually takes 3-7 business days depending on how far you live from Vancouver.
All orders below $85 will incur a variable shipping fee depending on weight in accordance to ongoing shipping rates within Canada, all set orders are shipped through letter mail unless expedite shipping is requested and paid separately.
Order Processing Time
Orders are shipped every Tuesday and Friday.
International Shipping
Currently, we only ship within Canada.
For US and international orders, please visit our friends at Grapplesnake USA.
Returns
Final Sale
All strings, sets and reels are final sale. If there was a mistake with your order or you believe you received a defective product, please Contact Us within 7 days of receiving the order.
Address Accuracy
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address before completing the order.
Contact Information
If you have any questions or concerns regarding your order, please reach Contact Us.
Thank you for choosing and supporting your Tennis Community!
We appreciate your business.